Helping Frontline Supervisors Build Leadership Skills for Operational Excellence

Operational Excellence requires three key components:

• Engagement and retention of top talent
• Reinforcement of quality-driven processes
• Focus on the results for the customer

In any organization, frontline supervisors and managers are the critical stakeholders in helping to achieve all three!

In this four-part professional development series, participants will learn to more fully embrace their critical roles and build upon their existing supervisory skills as we explore the following topics:

• Front and Center: The Essentials of Frontline Leadership in Manufacturing
• Stand Up and Stand Out: Communicating as a Frontline Leader
• Conflict and Collaboration: Harnessing Both for Growth and Innovation
• Keeping Your Talent: The Business Case and Best Practices for Engaging and Retaining Talent

By attending and actively participating in this series through attendance and by completing both pre- and post-work assignments, participants will have the opportunity to return to their workplaces and more effectively:

• Create their unique leadership presence in order to influence operational excellence outcomes
• Build trust, relationship, and rapport with their staff/teams
• Practice flexibility when leading and interacting among different communication styles
• Navigate conflict to achieve the best possible outcome and to foster collaboration
• Create a culture of engagement and retention