In-Person Single Session


June 27, 2024
8:30 AM to 4:30 PM


Jergens, Inc.
15700 S. Waterloo Road
Cleveland, OH 44110

Per Person Cost

$600 Manufacturing Works Members
$750 Non Members
Lunch will be provided

June 2024

In-Person Sessions


Four Tuesdays
August 6 to 27, 2024
8:30 to 11:30 AM


6200 Hillcrest Drive
Valley View, OH 44125

Per Person Cost

$600 Manufacturing Works Members
$750 Non Members

August 2024

Virtual Sessions


Four Tuesdays
October 1 to 29, 2024 (no class on October 22nd)
8:00 to 9:30 AM OR 1:30 to 3:00 PM

Per Person Cost

$400 Manufacturing Works Members
$500 Non Members

October 2024 - AM

October 2024 - PM


Frontline supervisors or managers of any tenure (those new to their roles or those who have served in their roles for many years) who are interested in building upon existing skills in order to contribute more significantly to the success of their organizations


Brianna Schultz

Operational Excellence requires three key components:

  • Engagement and retention of top talent
  • Reinforcement of quality-driven processes
  • Focus on the results for the customer

In any organization, frontline supervisors and managers are the critical stakeholders in helping to achieve all three!

In this four-part professional development series, participants will learn to more fully embrace their critical roles and build upon their existing supervisory skills as we explore the following topics:

  • Front and Center: The Essentials of Frontline Leadership in Manufacturing
  • Stand Up and Stand Out: Communicating as a Frontline Leader
  • Conflict and Collaboration: Harnessing Both for Growth and Innovation
  • Keeping Your Talent: The Business Case and Best Practices for Engaging and Retaining Talent

By attending and actively participating in this series, participants will have the opportunity to return to their workplaces and more effectively:

  • Create their unique leadership presence in order to influence operational excellence outcomes
  • Build trust, relationship, and rapport with their staff/teams
  • Practice flexibility when leading and interacting among different communication styles
  • Navigate conflict to achieve the best possible outcome and to foster collaboration
  • Create a culture of engagement and retention


Our Presenter

Jackie Mueckenheim, the owner/president of In5Learning & Development, draws on her extensive experience, expertise, and passion for excellence to design and deliver a wide variety of leadership and management development programming for both corporate and non-profit organizations. Combining her own real-world experience with multiple professional certifications, Jackie motivates leaders (from frontline supervisors to the C-level suite) across a wide variety of industries – including manufacturing – to develop and implement more effective workforce development practices to help drive organizational success.


Help Your Manufacturing Business Thrive

If your Northeast Ohio manufacturing company is small or medium in size, Manufacturing Works membership will help you grow and thrive.

Become a Member