In this four-part professional development series, participants will learn to more fully embrace their critical roles and build upon their existing supervisory skills.

Operational Excellence requires three key components:

• Engagement and retention of top talent
• Reinforcement of quality-driven processes
• Focus on the results for the customer

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In any organization, frontline supervisors and managers are the critical stakeholders in helping to achieve all three!

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In this four-part professional development series, participants will learn to more fully embrace their critical roles and build upon their existing supervisory skills as we explore the following topics:

• Front and Center: The Essentials of Frontline Leadership in Manufacturing
• Stand Up and Stand Out: Communicating as a Frontline Leader
• Conflict and Collaboration: Harnessing Both for Growth and Innovation
• Keeping Your Talent: The Business Case and Best Practices for Engaging and Retaining Talent

By attending and actively participating in this series, participants will have the opportunity to return to their workplaces and more effectively:

• Create their unique leadership presence in order to influence operational excellence outcomes
• Build trust, relationship, and rapport with their staff/teams
• Practice flexibility when leading and interacting among different communication styles
• Navigate conflict to achieve the best possible outcome and to foster collaboration
• Create a culture of engagement and retention