Instruction (three sessions)
Thursdays, June 3 to 17, 2021
8:00 to 9:30 AM
This series also involves some pre-work / post-work (approximately 3 hours over the course of the month).

Focus Group (one session)
Thursday, June 24, 2021
8:00 to 9:30 AM


Virtual Meetings


Frontline supervisors or managers of any tenure (those new to their roles or those who have served in their roles for many years) who are interested in building upon existing skills in order to contribute more significantly to the success of their organizations

Per Person Cost

$395 Manufacturing Works Members
$475 Non Members

Registration deadline is May 13, 2021



Brianna Schultz

Operational Excellence requires three key components:

  • Engagement and retention of top talent
  • Reinforcement of quality-driven processes
  • Focus on the results for the customer

In any organization, frontline supervisors and managers are the critical stakeholders in helping to achieve all three!

In this three-part professional development series, participants will learn to more fully embrace their critical roles and build upon their existing supervisory skills as we explore the following topics:

  • Front and Center! The Essentials of Frontline Leadership in Manufacturing
  • Connect, Cultivate, Collaborate: Communicating as a Frontline Leader
  • Keeping Your Talent: The Business Case and Best Practices for Engaging and Retaining Talent

By attending and actively participating in this series through attendance and by completing both pre- and post-work assignments, participants will have the opportunity to return to their workplaces and more effectively:

  • Create their unique leadership presence in order to influence operational excellence outcomes
  • Build trust, relationship, and rapport with their staff/teams
  • Navigate and value different communication styles
  • Outline and align expectations for deliverables and work quality
  • Create a culture of engagement and retention

The series will conclude with a Focus Group event designed to involve HR leaders and the participants' managers to discuss how the program has benefited their supervisors and offer an opportunity for feedback to enhance future sessions.


Our Presenter

Jackie Mueckenheim, the owner/president of In5Learning & Development, draws on her extensive experience, expertise, and passion for excellence to design and deliver a wide variety of leadership and management development programming for both corporate and non-profit organizations. Combining her own real-world experience with multiple professional certifications, Jackie motivates leaders (from frontline supervisors to the C-level suite) across a wide variety of industries – including manufacturing – to develop and implement more effective workforce development practices to help drive organizational success.


Help Your Manufacturing Business Thrive

If your Northeast Ohio manufacturing company is small or medium in size, Manufacturing Works membership will help you grow and thrive.

Become a Member