Thursday, August 6, 2020
11:00 AM to 12:30 PM
Program at 11:00 AM
Virtual Networking at 12:00 PM


Virtual Meeting
Connection Details upon Registration


Manufacturing Works Members: Free
Non-Members: $10



Ron Clough

Drive gross margin improvement and business success by choosing the right operational metrics and using them to make faster, better decisions

This webinar will highlight several examples of how Managing by Metrics has positively impacted small and medium-sized manufacturing businesses and also an example of where failure to manage by the correct metrics led to severe problems.

  • How to choose most effective metrics – process used with several auto, electronics, and printing industry clients to choose most effective metrics for their business
  • How to use metrics to more effectively to manage the business – example of electronics manufacturing company changing how they used their production metrics to drive quality improvement
  • Pitfalls to avoid – example of $50 million dollar plastic bottle manufacturing company that fell into an unprofitable condition despite winning their largest ever contract with P&G to make blow molded Clorox bottles
  • Assessment framework for current metrics and their use
  • Best practices with most popular metrics in use by manufacturing firms and how to calculate

Continue the conversation! Stick around for some optional networking following the presentation!

About Our Presenter

Ernest Miller, Managing Partner at Optio Tempore, has more than 30 years of experience assisting companies in solving supply chain strategy and operations improvement initiatives. He led major operations improvement initiatives for NCR, WorkflowOne, Ford, Sonoco, and many other companies. Ernest has implemented process improvement in North America, Europe, and Asia with long assignments in the United Kingdom, France, Germany, Hungary, India, and Japan.

Prior to forming Optio, Ernest served in McKinsey's Operations Excellence Practice for 5 years, and EY Consulting for 10 years leading the Operations Excellence Practice. He also served as Global ATM Mfg. Engineering Director for NCR. Most recently he has been working with a variety of companies on supply chain strategy and IIoT improvement projects.

"Ernie, you're one of the great all-time experts in supply chain management, warehousing and logistics. When I look back at what we've accomplished it's a truly remarkable success story."

– Jerry Polcari, Chief Procurement Officer, MBTA


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