Supervisory Certificate Series II

In this advanced five-part series, participants will learn to apply managerial and interpersonal skills including how to plan and manage everyday work, decision making and implementation strategies, and engagement tools to measure performance and retain talent. ERC's nationally-recognized program employs tools and interactive activities, delivered by high energy and knowledgeable trainers. We encourage teams of two to three people attend together for maximum value.


September 10, 2019
Module 1: Planning and Managing the Work

  • Plan and delegate work
  • Manage time
  • Document issues and incidents
  • Implement administrative policies

September 17, 2019
Module 2: Problem Solving and Decision Making

  • Identify and analyze problems
  • Use problem solving tools and techniques
  • Strategize in decision making
  • Judge alternatives when making a decision

September 24, 2019
Module 3: Leading and Managing Change

  • Introduce and lead change
  • Recognize phases of change
  • Deal with resistance to change
  • Guide others through change

October 1, 2019
Module 4: Managing Employee Performance

  • The performance management cycle and partnership
  • SMART goals for effective performance evaluation
  • Effective and meaningful feedback practices
  • SIMPLE system for documenting and tracking performance
  • Strategies for delivering an evaluation

October 8, 2019
Module 5: Engaging and Retaining Talent

  • Talent as an organization's critical asset
  • Ways to identify top talent
  • What attracts top talent to an organization
  • Why top talent stays with an organization (and why they leave)
  • The supervisor/top talent relationship
  • Management strategies and tools for engagement and retention (GLUE)