Supervisory Certificate Series I

In this five-part series, participants will gain an understanding of their role as a supervisor. They will also learn how to apply their newly-learned skills to build a m ore engaged, productive, and synergistic workplace. ERC's nationally-recognized program employs tools and interactive activities, delivered by high energy and knowledgeable trainers.

Participants will have access to a variety of job aids and resources to help them implement their new competencies in the workplace. We encourage teams of two to three people attend together for maximum value.


March 5, 2019
Module 1: Role of the Supervisor

  • Overcoming common supervisory challenges and transitional issues
  • Roles and responsibilities of a supervisor
  • Effective and ineffective supervisory behaviors
  • Balancing tasks and relationships

March 12, 2019
Module 2: Communication Skills

  • Building relationships and rapport
  • Communication with others (listening, sharing viewpoint, clarifying, giving feedback)
  • Non-verbal communication
  • Understanding and adapting to different styles

March 19, 2019
Module 3: Conflict Management

  • Defining and identifying conflict
  • Costs and causes of conflict
  • Strategies to manage and resolve conflict
  • Preventing conflict

March 26, 2019
Module 4: Leading and Working in Teams

  • Characteristics of effective teams
  • Stages of team development
  • Leading and managing teams
  • Overcoming team challenges

April 2, 2019
Module 5: Employment Law

  • Overview of the legal landscape
  • Workplace discrimination and harassment
  • Employee leaves of absence
  • Employee performance issues

 

Take a peek inside Supervisory Training at Manufacturing Works!

ERC